Aqarat Jahza app and the data we collect
This policy applies to the Aqarat Jahza website and mobile app. We collect your name, phone number, and encrypted password to create and access your account, plus the property, listing, image, request, viewing, favourite, and notification data you create or use.
How we collect and use data
Data is collected when you register or sign in, create a listing or request, upload images, save a property, open property details, or request a viewing. We use it to operate your account, show and search properties, manage listings, viewings and requests, communicate with you, prevent misuse, and improve service reliability.
Data sharing and external links
Published listing content may be public, including the title, images, area, price, and contact details selected by the advertiser. The property owner or assigned office sees the information needed to follow up on a viewing request or inquiry. We do not sell personal data or use it for targeted advertising. When you choose WhatsApp, Google Maps, or email, you leave for an external service governed by its own privacy policy.
App permissions and files
The app may request access to photos or files only when you choose to upload a property image. We do not need background location, contacts, or microphone access to operate the service. Review your device permissions and decline any permission you do not want without losing core account features.
Security and sessions
We store passwords in encrypted form and use secure website sessions and mobile-app access tokens, with a protected server-side copy. Server-side authorization is enforced based on account role and data ownership. Use a strong password and do not share your access token or account details.
Data retention and account deletion
We retain data while your account, listing, or request needs it, or as necessary for security and legal obligations. You can delete your account from account settings in the app or website, or contact us by email. After deletion is confirmed, we delete the account and associated records and revoke active sessions where supported by the system; limited backups or security records may remain for the time needed for protection or legal compliance and are then removed according to our retention cycle.
Request account and data deletion
To request deletion, open account settings and choose Delete account, or email info@aqarak.com from the phone number linked to your account. We may verify your password or identity before processing the request. Deletion request link: /privacy#account-deletion.
Children and policy updates
The service is intended for adults and is not directed to children. If we learn that an account belongs to a child, we will take appropriate steps to delete it. We may update this policy when the app or services change, and will show the latest update date on this page.
Go directly to account deletion
Last updated: October 2026
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